It is no secret that having a strong relationship with your customers is one of the major reasons why your MLM business continues to prosper.
It is through creating a bond with your customers and prospects alike that allows you to enhance your brand as a network marketing leader and position yourself directly ahead of the competition.
Remember that in an MLM setting, solid customer relation is a vital key to success.
Without it, it will be hard, if not impossible, for you to make a sale and grow your MLM network into a big organization.
So here are a few tips that you can follow:
Tip #1: Know your customer’s name
Aside from greeting your customer with a warm welcome, address them by their name. Doing so will not only make them comfortable, it will also make them happy.
Hearing the sound of their name is music to their ears, remember? So whenever you make contact or do business with your MLM customers, be sure to always include their name in the conversation.
It will make them feel recognized and appreciated.
Tip #2: Make casual conversation with your customer
Strike a casual conversation with your customer; ask how their day went by.
Engaging them in a small talk is a way of showing that you’re not just looking at them as a source of income but also as an acquaintance.
Just keep your dialogue light and relaxed. You don’t want to appear intrusive.
Tip #3: Provide excellent service
Customers may NOT always be right. But they deserve the BEST treatment.
They are, after all, your prospective and sales leads. Treat them right and provide top-notch service.
Ensuring customers’ satisfaction can result to repeat business, positive word-of-mouth advertising, and increased sales revenue.
Tip #4: Communicate with your customer regularly
Create an ongoing connection. Let them know that you’ve added them in your contact list.
You can send them inspirational messages and newsletters. You can also make phone calls every once in a while.
Send small gifts and invitations to special events. Doing so will make them feel remembered and important.
Communication is a contact sport; so do it regularly.
Tip #5: Earn their trust
How? By being a problem solver and a solution finder. The more problems you solve, the higher the trust you earn. Take time to know what their problems are, and offer solutions if you can.
Start by being a keen observer. Then understand the big picture of a customer’s business objectives.
You can make your customer happy if you manage to identify their areas of improvement and give suggestions on how to improve the situation.
Keep in mind that your relationship with your MLM customers should not end with a simple sale. It should be a continuous process.
Here, let me share more valuable tips in customer relationship building in MLM on autopilot.
